FAQ

Creations by Leslie has created an online store that makes ordering custom printed invitations simple and easy! Our goal is to provide easy ordering, quality product, excellent customer service, and fast shipping. We have a list of frequently asked questions below. If you need any further assistance, please do not hesitate to contact us. We want to make sure that your shopping experience is a pleasant one!

What does the price per card include?
The price shown is the price PER card which INCLUDES the invitation, the envelope, the custom printing and the proof. There are NO set up fees and NO additional charges for the customized printing.

What is the quality of your card stock and printing?
We guarantee the quality of our product. We use premium card stock and high quality laser, ink jet and digital printing.

Can I see a proof before my invitations get printed?
Yes, an invitation proof which displays your customized text will be e-mailed to you for your review. Once your order is placed, you will receive an e-mail with an attachment of your proof. Simply reply back with either your approval or with any revision requests. If revisions need to be made, you may request to have a revised proof e-mailed to your for your final review. (Please note, an extra charge may be incurred for multiple revised proofs.) And remember, nothing is printed until we receive customer approval! So please remember to check your e-mail so that your order may be processed in a timely manner.

(*please note, the e-mail with the proof may get filtered into a junk or bulk mail folder. If you do not see the proof in your regular mail folder, you may want to check your other folders. If you are still unable to find the proof for reason of blocking or filtering, please contact us so that we may send the proof to you in a different format.)

There is NO charge for the proof - it just assures accuracy!

How long does it take to receive my order?
Once you place your order, a proof is e-mailed to you within one to three business days.

Once the proof is approved, the processing time begins. We strive to have your order printed and shipped out to you within one to three business days. (pending stock status, customer volume and selected manufacturer)

However, if there are any delays due to an item not in stock or due to heavy customer volume, we will notify you.

Once the order has been shipped, you must calculate the time in transit in addition to the processing time.

Processing time is the amount of time it takes for the order to leave our warehouse.

Transit time is the time it takes for the package to be shipped from our warehouse to your front door.
  
Is there a minimum quantity required for ordering?
The minimum quantity required for ordering can vary depending on the manufacturer of the invitation you have selected.

How many lines can I have imprinted?
There are no set amounts of lines or words that can be imprinted on an invitation. Just let us know what you would like to imprint on the invitation, and we will scale the text to fit. If you need a lot of information to appear on the invitation, it is recommended to select a card that has more printing space available.

Can you assemble the cards for me?
Some cards do require assembly. Assembly is easy, it just takes a little bit of time. The fist one is done for you as an example.

Can you imprint the return address on the envelope?
Yes, the return address can be imprinted on the back flap of the envelope for an additional fee. The address will be imprinted in the same font style that is used for the invitation. (*please note: the return address can be imprinted in black ink only)

What if I find an error on my order?
No problem! We will reprint your order as quickly as possible!

If the error is the fault of our staff, we will reprint your order at no charge.

If the error is the fault of the customer, we will reprint your order for 35% off the regular price.

If the customer approves the proof and an error is still found, regardless of text entered, the customer is responsible for the error since the proof has been approved.

What is your cancellation policy?
You may cancel an order at any time before the proof is approved. Once the proof is approved, we are unable to cancel the order as the order will have begun processing.

If you have already received a proof via e-mail and wish to cancel the order, you may do so, however; a $10.00 set up fee and/or re-stocking fee may be incurred.

Do you charge sales tax?
Sales tax is applicable to New York residents only. The percentage rate is 8.875%.

May I place an order over the phone?
We do recommend ordering online to insure accuracy. Placing orders via our web site is the preferred method. You will receive e-mail confirmations and shipment notifications as well as a virtual proof. And you can rest assured that all transactions are safe and secure!

Do any of the cards require extra postage?
Some cards do require additional postage. Additional postage is needed for square shaped cards or cards which are embellished. To avoid postal delays, we recommend that you take a completely assembled card to your local post office to determine proper postage.

What forms of payment do you accept?
We accept American Express, Visa, Mastercard, Discover and Pay Pal. The charge amount will be authorized at the time of placing the order, however, the card will not be charged until the order has been processed and shipped.